TL; DR
Liberty Bank has launched an AI Center of Excellence with Flare AI to deploy secure, compliant AI across personal, commercial and digital banking operations.
Liberty Bank, a 201-year-old mutual bank headquartered in Middletown, Connecticut, Along with a strategic partnership with Flare AI, it announced the launch of an AI Center of Excellence. The center will act as a hub for AI strategy, management and execution across the bank’s personal, commercial and digital operations.
According to Liberty Bank’s Head of Business Transformation, David Hadd, the partnership is based on results, not software licenses. “Flare’s role is to help design, build and deploy AI systems on behalf of Liberty Bank, compressing a historically multi-year technology build into weeks, with security, compliance and governance controls required by regulated entities,Hadd said.
Liberty Bank has more than $9 billion in assets, 51 retail banking offices in Connecticut and Massachusetts, and more than 900 employees. It is among the oldest and largest mutual banks in the United States. The bank says the initial focus will be on deploying secure AI systems to improve productivity and customer experience, automate complex core processes and create reusable AI capabilities.
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“Ambition has never been the problem for a bank of our size. The time it takes to turn strategy into action,David Glidden, president and CEO of Liberty Bank, said the bank expects the AI Center of Excellence to have a measurable impact on customer experience, operational efficiency and growth. Big banks have warned that scaling up artificial intelligence in manufacturing is more expensive and error-prone than pilot programs suggest.making management and quality control critical from the start.
Flare AI CEO Scott Killoh said the company has a different approach than platform vendors. “Most banks have been sold their AI platforms and are left to figure out the rest.“Killoh said.”We partner with organizations to deliver working AI systems that are secure, compliant and tailored to their business.” Flare AI’s new President and Chief Strategy Officer, David Mitchell, previously spent six years as an executive at Liberty Bank, bringing an unusual level of institutional familiarity to the partnership.
How the announcement reflects a broader shift regulated industries are adopting AIis moving from experimental chatbots to structured, managed deployments with audit trails and built-in compliance safeguards. For community banks competing with institutions with larger technology budgets, the speed of deployment is as important as the technology itself.
