Intercom’s newly trained Fin Apex 1.0 outperforms GPT-5.4 and Claude Sonnet 4.6 in customer service resolutions.

Intercom is taking an unusual gamble for an old software company: building its own AI model. A 15-year-old giant customer service platform based in Dublin, Ireland Fin has announced Apex 1.0 on Thursday, the company claims its small, purpose-built AI…













