Customer expectations have shifted from simple, fast conversational communication to complex AI-driven tasks that legacy IT architectures can’t handle.
To address this, Intuit made the bold decision to overhaul its technical infrastructure for its business platform. The company has moved away from a multi-agent architecture that favors large capabilities and moved to a granular, skill- and tool-based architecture. incorporating human experts directly into the work process Along with AI. This change involved breaking down his mass agents into specific components, separating the brain from the hands.
"We’ve moved away from a multi-agent system where we had large agents doing a lot of work to fully integrate workflows, skills and tools. base,” said Nhung Ho, VP of AI at Intuit. “We’ve changed the orchestrator, we’ve changed the scheduler, we’ve changed the brain, and we’ve also changed what everyone across the company needs to build."
Horse VB Transform 2026 On July 14 and 15, Ho will share details about the technology decisions behind building the abstraction layer behind Intuit’s intelligence system. He will also share how the new architecture allows the company to separate its orchestration from specific model providers, allowing Intuit to remain agile and use the best tools for the job.
Other VB Transform sessions focused on agent orchestration include:
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From Signals to Shelves: How Target Designs Agent AI for the Right Product, Right Place, Right Time with speaker Siobhan McFeeney, SVP Technology, Target;
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Engineer Speed: How Instacart Uses Agent AI to Eliminate Labor, Elevate Teams, and Cut Costs with speaker Anirban Kundu, CTO, Instacart;
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MCP connection not orchestration: Setting up the agent execution layer Arnab Bose, Chief Product Officer, Asana;
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Building the agency workforce: A blueprint for scaling AI operations without scaling Romit Jadhwani, Vice President of AI for Enterprise AI, Data and Productivity, Rivian and Databricks with Craig Wiley, Cr. and
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Inside Atlassian’s Living Lab: Deploying context-aware agents at scale Head of the Teamwork Laboratory at Atlassian Dr. With Molly Sands
Interested in participating in VB Transform 2026? Sign up here. A select number of free passes are also available for senior technology leaders. Contact us to get yours.
